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Exam Policy

In accordance with the American Veterinary Medicine Association (AVMA), a valid veterinarian-client patient relationship (also known as a valid VCPR) is required for all prescription medications and veterinary services. This relationship is defined as a physical exam of the patient by the veterinarian within the past year. We will not provide products such as prescription diets and heartworm prevention or provide services such as vaccines, blood work, and surgery without a current exam by a Waterford Lakes Animal Hospital veterinarian.

Heartworm Policy

It is the policy of this clinic to test dogs once a year for heartworm infection, as recommend by the guidelines set forth by the American Heartworm Society. Furthermore, we recommend using a heartworm preventative once a month for the prevention of this potentially fatal disease.

In order to receive heartworm prevention, your pet must be current on his/her heartworm test, have been examined by one of our veterinarians in the past year, and have been kept consistently on heartworm prevention. If you have any questions about this policy or about heartworm disease, please call us at (407)382-3818.

Medication Refills

Please call our office at (407)382-3818 to order a new prescription or order prescription refills. All medications that are dispensed from our office have to be reviewed by one of our veterinarians. Please allow ample time in ordering medications.

Pet Pharmacy Policy

Please understand that it is not our intention to discourage you from purchasing your medications elsewhere. With rising costs on many everyday items, everyone is trying to conserve in any way possible. For this reason, our prices are competitive with the major online pharmacies for flea/tick and heartworm prevention and with the rebates available from the manufacturer; many times our products are less expensive. However, if for other reasons you wish to have it filled elsewhere we ask you consider the following:

Unfortunately, we have encountered a few online pharmacies whose services we feel are not reputable. Many medications have strict storage and transportation requirements. Most drug manufactures will not supply the majority of internet pharmacies so the source of the medications is called into question and any medication guarantees will not be honored if purchased from an unauthorized source.

We do recommend a USDA licensed pharmacy that is supplied by the same manufactures that provide us with our medications. You can find their website by clicking on the Vetsource Online Pharmacy logo on our webpage, www.waterfordlakesvet.com. After registering for an account you will be able to have your medications shipped right to your door. Please allow 2 business days for all prescription approvals.

If you would still like to purchase your pet’s medications elsewhere, we request that you call at least 2 business days ahead to let us know that you would like to pick up a written prescription.

Due to prior issues with fraudulent purchases our hospital will not fax a prescription under any circumstances to anybody but another veterinary clinic. You may find the FDA regulations on online pharmacies at www.fda.gov/consumer/update/petdrugsonline121407.html

Leash Policy

For your protection, and that of others, all dogs must be in a secure carrier or on a leash, properly controlled, while in the waiting area or exam rooms. If you use a flexi leash, we ask that you keep the leash locked and dog(s) on a short lead.

All cats must be presented in a secure carrier or on a leash.

If you do not have a leash for your pet, a hospital leash may be loaned to you for the duration of your visit.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We ask that you arrive 10-15 minutes early for your appointment and bring a fecal sample if applicable.

At this time we currently do not charge a cancellation fee, but do ask if unable to make your scheduled appointment, kindly give a 24 hour notice.

Boarding Reservations

Boarding reservations are required with a one night boarding deposit , taken at time of booking. Cancellations within 72 hours of arrival date result in a forfeit of deposit. We recommend booking holiday reservations 4-6 weeks in advance.

Disease and Prevention Policy

To prevent the spread of infectious disease and parasites, hospitalized or boarded animals must be current on all vaccines and be free of internal and external parasites. The required vaccines for dogs include Rabies, Distemper, Bordetella and Canine Influenza. Cats are required to be current on their Rabies and Feline Distemper (FVRCP). In the event of parasites, both internal (ie. Roundworms, hookworms and whipworms)and external (ie. Fleas and ticks), you pet will be treated for a minimal fee.